Quick answer
- Good fit for: UK small businesses, freelancers and agencies who want straightforward pricing, daily backups and support they can phone.
- Less good for: anyone chasing the lowest possible first-year price.
- Price checked 1 November 2026: from £7 a month excluding VAT on monthly billing, with a 60-day money-back guarantee.
Krystal at a glance
| Plan | Monthly billing (excl. VAT) | Websites | Storage | Backups |
|---|---|---|---|---|
| Amethyst | £7 (annual £70; two years £126) | 1 | 10GB NVMe | Daily |
| Ruby | £11 (annual £110; two years £198) | 5 | 25GB NVMe | Daily |
| Emerald | £19 (annual £190; two years £342) | Unlimited | Unlimited NVMe | 12-hourly |
| Sapphire | £37 | Unlimited | Unlimited NVMe | 4-hourly |
What you get on every plan
- cPanel control panel with one-click installs of hundreds of applications, including WordPress
- Unlimited mailboxes, bandwidth and databases
- Free SSL certificates
- Firewall, real-time malware scanning, two-factor authentication and DDoS protection
- Ticket, live chat, email and phone support
- A 99.99% uptime guarantee
- A 60-day money-back guarantee (domain costs excluded)
Ruby and above add a free domain for the life of the plan. Emerald and above add PCI DSS scan compliance, ISO 27001 accreditation, lower contention on the server and a resource boost, and Sapphire and above add 24/7 emergency phone support.
Pricing: simple, with one catch
Krystal's big advantage is that its monthly price does not jump at renewal the way budget hosts' prices do. Pay monthly and £7 is £7. Pay annually and Krystal says you save 16%; pay for two years and you save 25%.
The catch is that the prices shown exclude VAT. If your business is not VAT-registered, the Amethyst plan is £8.40 a month including VAT. Use our hosting cost calculator to compare it with other hosts over three years.
Managed WordPress option
As well as cPanel hosting, Krystal sells managed WordPress hosting on a separate platform. When we checked, plans started at £15 a month for one site (Personal, 20,000 visits, 5GB storage, daily backups), with Business at £35 a month adding hourly backups and a CDN. Krystal offered the first month free and free migration for your first three sites. Managed WordPress plans do not include email mailboxes, which are an optional extra. See our best WordPress hosting UK comparison.
Support and transparency
Krystal's support team is UK-based and reachable by ticket, live chat and phone. Unusually, it publishes live support statistics on its site, such as ticket volumes, average resolution times and live chat wait times. When we checked, it reported an average live chat wait of 20 minutes over the previous seven days, so phone may be faster for urgent problems.
Sustainability
Krystal is a Certified B Corp and says its data centres run on 100% renewable energy. It also plants a tree each month for every active client. If your business has its own sustainability commitments, this is a genuine point in Krystal's favour.
Pros and cons
Good points
- No renewal price shock on monthly billing
- Daily backups from the entry plan
- UK phone support
- 60-day money-back guarantee
- Published support statistics
Watch out for
- Prices exclude VAT
- Entry plan is limited to one site and 10GB
- Higher first-year cost than budget hosts
- Managed WordPress plans exclude email
Alternatives to Krystal
- Hostinger if you want the lowest upfront cost and can commit to a long term.
- IONOS if you want a large provider with short introductory offers and a personal consultant. Compare them in our best web hosting UK guide.
Sources we checked
All checked on 1 November 2026. Prices and features change, so confirm on the provider's site before you buy.